rbaja Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") explains in detail how rbaja ("we", "our", "platform") collects, uses, stores and protects the personal information of every member, visitor and registered player ("you", "user") who uses the website.

By using the rbaja website or related services, you are considered to have accepted the terms set out in this Policy. If you do not agree with any term in this Policy, please refrain from using our services.

rbaja operates as a safe, transparent and trustworthy online entertainment platform for players in Bangladesh. Ensuring the protection of your personal information is one of our most important responsibilities.

Important: This Policy may be updated from time to time. The updated date will be displayed after each change, and we will notify you of any significant changes.

2 What Information We Collect

rbaja collects various types of information to operate and improve its services. This information is divided into two main categories:

2.1 Information You Provide

When you directly provide information to us, that information includes:

Full name and date of birth (for age verification)
Email address and mobile number
Payment information — bKash, Nagad or Rocket account numbers
National ID or passport number (required for identity verification if needed)
Any information provided during support requests and communications

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device identification information
Browser type, version and operating system
Your session data — login time, logout time, time spent
Gameplay data — bet amounts, win/loss history, active games
Transaction history — deposit and withdrawal records
Data collected through cookies and similar tracking technologies

3 Purpose of Data Collection

rbaja uses your information only for specific, legitimate and fair purposes. We never collect your information unnecessarily.

Account Management: To create, verify and securely manage your account.
Service Delivery: To smoothly provide gaming services, bonuses, promotions and customer support.
Payment Processing: To securely complete deposit and withdrawal transactions through bKash, Nagad and Rocket.
Age Verification: To ensure services are provided only to individuals aged 21 or older.
Fraud Prevention: To ensure account security and detect suspicious activity.
Responsible Gaming: To identify risky gambling behaviour and provide you with support.
Legal Compliance: To comply with applicable laws and regulations.
Service Improvement: To analyse user experience and improve the platform.
Communications: To keep you informed about important updates, security-related messages and relevant offers.

4 Disclosure & Sharing of Information

rbaja does not sell or lease your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners:

4.1 Service Provider Partners

Only the necessary information is shared with trusted organisations that provide payment processing (bKash, Nagad, Rocket), game software (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) and technical support. These partners provide services under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, lawful investigation or applicable legal demand. In such cases, we will disclose only the minimum information legally required.

4.3 Security and Fraud Prevention

Relevant information may be shared with the appropriate authorities to protect platform security, detect fraud or prevent criminal activity.

We never sell or transfer your information to third parties for marketing, advertising or any other commercial purpose.

5 Data Protection Measures

rbaja uses industry-standard security technologies and practices to protect your information. The key components of our security framework are:

SSL/TLS Encryption: All data transfers between your browser and our servers are protected through the highest-grade SSL encryption technology.
Data Encryption: Stored sensitive information is kept in encrypted form.
Access Controls: Only authorised personnel can access limited information for specific purposes.
Security Monitoring: Round-the-clock system monitoring and suspicious activity detection are active at all times.
Regular Security Reviews: Our security measures are regularly reviewed and updated.
Secure Payment Gateway: All financial transactions are completed through the secure payment infrastructure of bKash, Nagad and Rocket.

We continually improve our security measures. However, no method of transmitting information over the internet is entirely risk-free. Keeping your account password confidential and not sharing it with anyone else is your own responsibility.

6 Cookies & Tracking Technologies

rbaja uses cookies and similar technologies to improve the user experience on the website.

6.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are used to maintain login sessions, ensure security and deliver core services. Blocking these cookies will prevent many features of the website from working.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and game preferences, so you do not have to set them again on your next visit.

6.3 Analytical Cookies

These cookies collect information to help us understand how users use our platform. This information is collected anonymously and is used solely to improve the quality of the service.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

7 Data Retention Period

rbaja retains your information only for as long as necessary. When determining the retention period, we consider the following:

All relevant information is retained for as long as your account remains active.
Even after an account is closed, certain information may be kept for a specified period to meet legal obligations.
Financial transaction records are retained for a specified period in accordance with applicable law.
Information required for dispute resolution or legal claims is kept until the relevant matter is resolved.

Once the defined retention period ends, your information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise any of these rights:

8.1 Right to Access

You have the right to know what information we have collected about you, how we are using it, and with whom we are sharing it.

8.2 Right to Rectification

You have the right to request the correction of any incomplete or inaccurate information stored in your account.

8.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your personal information. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You can object to and unsubscribe from marketing communications at any time.

8.5 Right to Data Portability

You have the right to request your provided information in a structured, commonly used and machine-readable format.

To exercise any of these rights, email us at: [email protected] — our support team is available 24/7 in both Bengali and English.

9 Protection of Minors

rbaja's services are for individuals aged 21 or older only. We do not intentionally collect any personal information from minors.

We verify age during the registration process. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes

rbaja reserves the right to update this Privacy Policy from time to time. This Policy may change due to service improvements, the introduction of new technology or changes in law.

For significant changes, we will notify you by email and display a notice on the website. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

11 Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. rbaja's support team is available 24/7 in both Bengali and English:

Live Chat: Get instant support through the live chat option on the website.
Email: [email protected]

We take every enquiry seriously and do our best to provide a resolution as quickly as possible.